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ONLINE SALES ASSOCIATE - German Speaker

The e-Commerce Online Sales Associate is responsible for providing the highest level of client care. This individual will handle all aspects of order management, with a focus on providing sales and customer service to clients via phone and email of your designated area.

 

Key Responsibilities

  • Maximize online sales within your assigned region and handle customer needs via phone and email communication.
  • Provide exceptional online customer service support.
  • Manage verification of orders and ensure timely fulfillment.
  • Resolve order-related issues by liaising between client and internal/external groups (warehouse/logistic/repairs).
  • Reply on product and transaction related inquiries.
  • Support QA and share product and website related client feedback.
  • Assist with various operational tasks.
  • Identify opportunities and participate in the development of functional and service enhancements in order to maximize sales.

 Job Requirements

  • University, commercial degree or similar.
  • Outstanding luxury selling behaviors, listening and responding to customer needs to deliver service.
  • Minimum of 1-year experience in Account Management or Customer service, preferably in a luxury fashion industry.
  • Fluent English and German, preferably knowledge in another foreign language, Italian is a plus.
  • Excellent written and verbal skills.
  • Proficient in the use of IT systems, both customer service specific and windows packages.
  • Strong organizational and follow-up skills.
  • Ability to work under pressure.
  • Client orientation and relationship management.
  • Ability to work a flexible retail schedule: including some weekends, evenings, and key event days.
  • Confident and articulate.
  • Hardworking and passionate.

Are you interested? Please send your application and CV by email to: koba@philipp-plein.com

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INTERN (M/F) E-COMMERCE, 6 months

LOCATION: LUGANO

Tasks:

  • You are responding to our customers and helping to solve the issues via phone and email
  • You are advising our customers about our luxury products
  • You are informing our customers about our services regarding payments, shipments, returns, etc.
  • You are checking and processing the daily incoming orders
  • You are managing the incoming return requests
  • You are supporting our content management

Requirements:

  • Completed university degree in communications, economics or marketing or equal practical knowledge  
  • Strong desire to work in the fashion industry in a young and motivated team
  • Reliability, flexibility, and engagement
  • Bursting with creativity
  • Fluency in verbal and written English and German is a must
  • Positive charisma and work attitude 

Are you interested? Please send your application and CV by email to onlineteam@philipp-plein.com

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WEB GRAPHIC DESIGNER

LOCATION: LUGANO
START DATE: ASAP

Tasks:

  • Support the graphic team to complete the daily tasks
  • Create online marketing materials
  • Working close to the online team to create and develop the website’s contents
  • Create still and animated online banners as well as weekly newsletters
  • Edit and retouch photos
  • Motivate and support other team members

Requirements:

  • Fluency in verbal and written English is a must
  • Completed university degree/ apprenticeship in graphic or media design    
  • Good skills in Adobe CS6 – Photoshop, InDesign, Illustrator, Flash, After Effects and Premiere Pro
  • Passion for the digital world
  • Ability to work collaboratively across disciplines
  • Desire to work in a young and motivated team
  • A keen interest in fashion is a must
  • Reliability, flexibility and operational readiness
  • Identification with the brand PHILIPP PLEIN and it‘s products

Are you interested? Please send your application and CV in English by email, with a PDF or link to your portfolio, to: webdesign@philipp-plein.com

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INTERN FRONT END DEVELOPER

For our Headquarter based in Lugano (Switzerland), Philipp Plein is looking for an Intern Front End developer for projects of developing and implementation of e-commerce web pages; passionate for technology and eagerness to innovate. 

Key Responsibilities 

  • Maintaining existing online stores home pages and landing pages;
  • Development of new landing pages based on the GUI produced by the web graphic designers; 
  • Participate in development Salesforce Cloud Commerce platform;
  • Participate in development of evolutionary projects for the e-commerce

Job Requirements 

  • Degree in Computer Science or similar and has at least 1-year experience in the same role at a web agency or e-commerce company.
  • Good knowledge of all front-end development languages: HTML, CSS, Javascript;
  • Good knowledge with CMS platforms;
  • Good knowledge of English;
  • Close attention to details;
  • Good team working skills;
  • Flexibility in learning new technologies and languages independently.
Are you interested? Please send your application and CV by email to r.nardo@philipp-plein.com
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INTERN 

We are always looking for committed and creative interns to support our team! If you are interested in the challenge of an at least 6-months lasting internship in a young and international fashion house you are always welcome to send your application by email to service.hq@philipp-plein.com