Career
ONLINE SALES ASSOCIATE - German Speaker
The e-Commerce Online Sales Associate is responsible for providing the highest level of client care. This individual will handle all aspects of order management, with a focus on providing sales and customer service to clients via phone and email of your designated area.
Key Responsibilities
- Maximize online sales within your assigned region and handle customer needs via phone and email communication.
- Provide exceptional online customer service support.
- Manage verification of orders and ensure timely fulfillment.
- Resolve order-related issues by liaising between client and internal/external groups (warehouse/logistic/repairs).
- Reply on product and transaction related inquiries.
- Support QA and share product and website related client feedback.
- Assist with various operational tasks.
- Identify opportunities and participate in the development of functional and service enhancements in order to maximize sales.
Job Requirements
- University, commercial degree or similar.
- Outstanding luxury selling behaviors, listening and responding to customer needs to deliver service.
- Minimum of 1-year experience in Account Management or Customer service, preferably in a luxury fashion industry.
- Fluent English and German, preferably knowledge in another foreign language, Italian is a plus.
- Excellent written and verbal skills.
- Proficient in the use of IT systems, both customer service specific and windows packages.
- Strong organizational and follow-up skills.
- Ability to work under pressure.
- Client orientation and relationship management.
- Ability to work a flexible retail schedule: including some weekends, evenings, and key event days.
- Confident and articulate.
- Hardworking and passionate.
Are you interested? Please send your application and CV by email to: koba@philipp-plein.com
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INTERN (M/F) E-COMMERCE, 6 months
LOCATION: LUGANO
Tasks:
- You are responding to our customers and helping to solve the issues via phone and email
- You are advising our customers about our luxury products
- You are informing our customers about our services regarding payments, shipments, returns, etc.
- You are checking and processing the daily incoming orders
- You are managing the incoming return requests
- You are supporting our content management
Requirements:
- Completed university degree in communications, economics or marketing or equal practical knowledge
- Strong desire to work in the fashion industry in a young and motivated team
- Reliability, flexibility, and engagement
- Bursting with creativity
- Fluency in verbal and written English and German is a must
- Positive charisma and work attitude
Are you interested? Please send your application and CV by email to onlineteam@philipp-plein.com
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WEB GRAPHIC DESIGNER
LOCATION: LUGANO
START DATE: ASAP
Tasks:
- Support the graphic team to complete the daily tasks
- Create online marketing materials
- Working close to the online team to create and develop the website’s contents
- Create still and animated online banners as well as weekly newsletters
- Edit and retouch photos
- Motivate and support other team members
Requirements:
- Fluency in verbal and written English is a must
- Completed university degree/ apprenticeship in graphic or media design
- Good skills in Adobe CS6 – Photoshop, InDesign, Illustrator, Flash, After Effects and Premiere Pro
- Passion for the digital world
- Ability to work collaboratively across disciplines
- Desire to work in a young and motivated team
- A keen interest in fashion is a must
- Reliability, flexibility and operational readiness
- Identification with the brand PHILIPP PLEIN and it‘s products
Are you interested? Please send your application and CV in English by email, with a PDF or link to your portfolio, to: webdesign@philipp-plein.com
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INTERN FRONT END DEVELOPER
For our Headquarter based in Lugano (Switzerland), Philipp Plein is looking for an Intern Front End developer for projects of developing and implementation of e-commerce web pages; passionate for technology and eagerness to innovate.
Key Responsibilities
- Maintaining existing online stores home pages and landing pages;
- Development of new landing pages based on the GUI produced by the web graphic designers;
- Participate in development Salesforce Cloud Commerce platform;
- Participate in development of evolutionary projects for the e-commerce
Job Requirements
- Degree in Computer Science or similar and has at least 1-year experience in the same role at a web agency or e-commerce company.
- Good knowledge of all front-end development languages: HTML, CSS, Javascript;
- Good knowledge with CMS platforms;
- Good knowledge of English;
- Close attention to details;
- Good team working skills;
- Flexibility in learning new technologies and languages independently.
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INTERN
We are always looking for committed and creative interns to support our team! If you are interested in the challenge of an at least 6-months lasting internship in a young and international fashion house you are always welcome to send your application by email to service.hq@philipp-plein.com